FAQs
COMPANY
How do I get in contact with support?
You can contact our support team at any time by sending an email to support@xariaco.com or by visiting our contact page here.
Where are your products manufactured?
Our products are produced locally and globally through trusted partners. We prioritize quality, ethical practices, and value in every step of our manufacturing process.
What material is your clothing made of?
We are committed to using only 100% organic cotton across our collections, chosen for its reduced environmental impact and softer footprint on the planet. All inks used in our production process are vegan, eco-friendly, and OEKO-TEX® approved, ensuring they are free from harmful chemicals and safe for both people and the environment.
ACCOUNTS
How do I create an account?
Click the profile icon at the header of any page on our site to create a store account.
How do I delete a duplicate account?
Contact customer support here and we’d be more than happy to either delete one of the accounts or merge the accounts together.
How do I delete my account?
Contact our support team here and we would be more than happy to delete your account for you.
ORDERING
Do I need to create an account to place an order?
No, you do not need a store account to place an order. Store accounts are optional and you can always checkout as a guest.
However, creating a store account gives you a smoother experience on your next visit so you can easily track orders, view your purchase history, keep track of your favorite items, and check out faster without re-entering your details. It’s optional, but it does make future shopping feel more effortless.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Review our shipping policy for more detailed information.
Can I change the details of my order?
We’re happy to help if something needs correcting! Please email us at info@xariaco.com within 24 hours of placing your order. After 24 hours, orders are already being processed and details cannot be changed.
*To avoid any issues, please double-check that all your order information is correct before submitting your order.
Are any items final sale?
Yes — ball sale and custom made items are final sale. If you received the wrong or defective item submit a return request here.
How do preorders work?
Preorder Policy
Thank you for your interest in our items! We occasionally offer preorders for items that are not yet in stock. Please read our preorder policy carefully before placing your order.
Preorder Terms
Release Dates: Preorder items will not be shipped until after their official release date. By placing a preorder, you agree to wait until the release date for your item to be shipped.
Combined Shipping: If your order includes both preorder and in-stock items, all items will ship together once the preorder item becomes available.
Separate Orders: If you would like to receive your in-stock items immediately, please place a separate order for those items.
Agreement Required: Please do not place a preorder if you do not agree to these terms.
We appreciate your patience and support! Preordering helps ensure you get your favorite items as soon as they become available.
How do I cancel my order?
If you need to cancel your order, please contact us at info@xariaco.com within 24 hours of placing your order. Once 24 hours have passed, your order is already being processed and can no longer be canceled.
SHIPPING
How much does shipping cost?
Shipping costs are calculated based on your location. To see an estimate for your order, simply add your items to the cart and enter your shipping address—the total shipping fee will be displayed before checkout.
How long does shipping take?
Domestic shipments can take anywhere from 3-5 business days while international shipments can take 7-10 business days. View our shipping policy here for more detailed information.
How do I track my package?
Once your order has shipped you will receive a shipment confirmation email containing all of your tracking details. Additionally you can track your shipment here.
My tracking says 'delivered' but I have not received my package.
Sometimes carriers may scan a package as “Delivered” slightly before it physically arrives to it's final destination, as it may still be out for final delivery in your area. We recommend waiting until the end of the day, as many packages are delivered later that same day.
If your order still hasn’t arrived after 24 hours, please reach out directly to the shipping carrier with your tracking number, as they will have the most accurate updates on its location.
Once your order leaves our fulfillment center, it is in the hands of the carrier and we are no longer able to directly modify or track the shipment beyond the provided tracking details. However, we’re always here to support you and help guide you through the next steps if needed.
My package arrived but the item(s) are incorrect or damaged.
If you received the wrong item or a defective product, we offer returns or exchanges on unopened items within 14 days of delivery.
Please submit a return request here, and once approved, we’ll guide you through the next steps.
To help us resolve things quickly, we’ll ask for photos of the item and your order details during the request process.
RETURNS
What is the return policy?
We only accept returns or exchanges on unopened items that arrive incorrect or defective within 14 days of delivery. To submit a return request visit our return portal here.
Do I have to pay any shipping or restocking fees for my return?
No, shipping and restocking fees will be waived and a shipping label will be provided to you once your return request is approved.
When will I receive my refund?
Refunds are issued once we receive and inspect your returned item(s).
After processing, please allow some additional time for the refund to reflect in your account, as processing times can vary depending on your bank or payment provider. While this timing is outside of our control, we’ll always make sure your refund is processed promptly on our side.
What if I no longer have my original payment method, how will I receive my refund?
Refunds are normally issued back to the original payment method used at checkout, even if you no longer have access to it.
If your payment method has changed, your bank or payment provider will usually still be able to locate and apply the funds to your updated account or issue them in an alternative form. Since policies vary by bank, we recommend reaching out to them directly for assistance.